Store Policies

Shipping, Returns & Customer Care

At AristaJoules very order is packed with care and attention. We want your shopping experience to feel easy, transparent, and enjoyable from the moment you place your order to the moment your jewelry arrives.

Order Processing

All orders are processed within 2–3 business days after payment confirmation.

During high-volume periods such as holidays, wedding season, or special launches, processing times may be slightly longer. We always do our best to ship your order as quickly as possible.

Shipping Policy

We currently ship across the United States and internationally.

United States Shipping

  • Standard delivery: 3–5 business days
  • Tracking is included on all US orders

International Shipping

  • Estimated delivery: 7–14 business days
  • Delivery times may vary depending on customs and local postal services

All jewelry is carefully packaged to ensure it arrives safely and beautifully. Depending on the size of your order, items may arrive in a jewelry box or secure padded packaging.

For multiple purchases, we may combine items into a single shipment whenever possible.

Returns & Exchanges

We truly want you to love your jewelry.

If you experience any issue with your order, please contact us within 7 days of delivery at: aristajoules@gmail.com

Unused and unworn items in their original condition may be eligible for return or exchange. Return shipping costs are the responsibility of the customer unless the item arrived damaged or there was an error with the order.

Because many of our jewelry pieces are handcrafted or made in limited quantities, some items may not be eligible for replacement. However, we will always do our best to offer a repair, replacement, store credit, or suitable resolution whenever possible.

Handcrafted Jewelry Disclaimer

Many of our pieces feature handcrafted details, hand-set stones, kundan work, meenakari, pearls, or traditional finishing techniques.

Due to the handmade nature of these designs, slight variations in stone placement, color, texture, or finishing are natural and should not be considered defects. These small details make each piece unique and add to its charm and authenticity.

Jewelry Care

To preserve the beauty and longevity of your jewelry:

  • Store pieces in a dry place away from moisture
  • Avoid contact with perfumes, lotions, and water
  • Remove jewelry before showering, swimming, or exercising
  • Store jewelry separately to avoid scratches and tangling

With proper care, your jewelry will continue to shine beautifully for years to come.

Customer Support

As a small business, every customer means the world to us. We are committed to providing thoughtful customer service and helping you find jewelry that makes you feel confident and beautiful for every occasion.

If you have questions about styling, sizing, orders, or gifting, we are always happy to help.

Email: aristajoules@gmail.com

Phone/Whatsapp: 847-780-6487