Track Your Order
Where is my order?
We ship most orders within 1-2 days and you'll receive a shipping confirmation email as soon as your package is on its way. Here's how to track it:
Step 1 — Check your confirmation email
Look for an email from AristaJoules with the subject line "Your order is on its way" or "Order confirmed". It contains a Track Your Order link that shows real-time carrier updates.
Step 2 — Click your tracking link
The link in your email takes you directly to the carrier's tracking page with the latest status for your shipment. Bookmark it for easy re-checking.
Step 3 — Didn't receive an email?
Check your spam or promotions folder first. Still nothing? Contact us with your order number and we'll look it up for you right away.
Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 business day and arrive within 3–7 business days depending on your location.
Can I change my shipping address?
Address changes must be requested before your order ships. Please contact us as soon as possible.
My tracking shows "delivered" but I haven't received it.
Wait 24 hours — carriers sometimes scan packages early. If it still hasn't arrived, let us know